Privacy Policy
Homlumi Privacy Policy
At Homlumi, we respect your privacy and recognize the importance of handling personal information responsibly. This Privacy Policy explains how information may be collected, used, disclosed, retained, and protected when you visit homlumi.com, purchase our products, communicate with our customer service team, or otherwise interact with our online store. It also explains the choices and rights that may be available to you under applicable privacy laws. By accessing or using our website, you acknowledge this Privacy Policy.
1. Who We Are
Homlumi is an online lighting and decor boutique offering thoughtfully selected illumination products for everyday living spaces. Our current product collection is organized into primary categories:
Lamps — Bedside lamps, table lamps, desk illumination, reading lights, and related fixtures.
Decorative Lights — Ambient lights, accent pieces, string fixtures, and stylistic illumination accents.
Lighting Fixtures — Ceiling fixtures, wall sconces, modern interior fittings, and related illumination hardware.
Product availability, materials, dimensions, colors, finishes, components, and individual specifications may vary. Customers should review the relevant product page for detailed information before purchasing.
2. Information We May Collect
The information we collect depends on how you interact with our website and services. We may collect information that you provide directly, information generated through your website use, and certain details provided by service providers involved in operating our store.
Information You Provide When Ordering
When you place or attempt to place an order, we may collect:
Name
Email address
Telephone number
Billing address
Shipping address
Products ordered
Order value
Order history
Delivery information
Other information necessary to complete the transaction
We use this information to process purchases, fulfill orders, arrange delivery, communicate about transactions, and provide customer support.
Payment Information
Payments may be processed through third-party payment service providers. Depending on the payment method selected, the provider may process payment card details, billing information, account information, or transaction data. Where payments are handled by third-party payment providers, Homlumi generally does not receive or store complete payment card numbers or complete card security codes on its own systems. Payment service providers process payment information according to their own security procedures, terms, and privacy policies.
Customer Service Information
When you communicate with us, we may collect information contained in your inquiry, including:
Name
Email address
Order number
Product information
Message content
Photos or other information you choose to provide
Information relating to returns, refunds, or other customer service requests
We use this information to respond to inquiries and provide requested assistance. You can reach our customer support team at service@homlumi.com
Website and Device Information
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
General location information derived from IP address
Pages viewed
Referring pages
Website interaction information
Session information
Date and time of visits
Cookie or similar technology identifiers
This information helps us operate our website, understand usage, improve performance, maintain security, and measure advertising effectiveness.
3. How We Use Personal Information
We may use personal information where reasonably necessary to operate and improve our online store, including to:
Process and fulfill customer orders
Process or facilitate payments
Arrange shipping and delivery
Provide order confirmations and updates
Respond to product questions
Provide customer service
Handle returns and refund requests
Detect and prevent fraudulent or unauthorized transactions
Maintain website functionality and security
Improve our products and online shopping experience
Analyze website traffic and performance
Measure advertising and marketing effectiveness
Maintain business and transaction records
Meet applicable legal, regulatory, or compliance requirements
Where required by applicable law, we rely on an appropriate legal basis for processing personal information.
4. How We Share Information
We may disclose information to third parties where reasonably necessary to operate our website, fulfill orders, provide customer support, process transactions, perform analytics, or comply with applicable legal requirements. Categories of third parties may include:
Payment service providers
Shipping and logistics companies
E-commerce service providers
Website hosting providers
Cloud and technology providers
Analytics providers
Advertising service providers
Fraud prevention providers
Customer service providers
Professional advisers
Government or regulatory authorities where legally required
We only provide information that is reasonably necessary for the applicable service or purpose.
5. Advertising and Analytics
We may use analytics and advertising technologies to better understand website activity and evaluate the performance of our marketing campaigns. These services may process information such as IP addresses, device details, browser information, cookie identifiers, advertising identifiers, website interactions, pages viewed, advertising interactions, and general location information. Depending on applicable law and technologies involved, certain advertising-related disclosures may be considered a "sale," "sharing," or use of personal information for targeted advertising. Where required, customers may be provided with applicable privacy choices regarding these activities.
6. AppLovin
Homlumi may use services provided by AppLovin in connection with advertising, campaign measurement, attribution, analytics, or advertising performance. Depending on the services used, AppLovin may process certain information related to devices, advertising interactions, website activity, or other information necessary to provide its advertising and analytics services. AppLovin handles information according to its own privacy practices. Where required by applicable privacy laws, relevant choices regarding advertising technologies may be provided through our website or other applicable mechanisms.
7. Cookies and Similar Technologies
homlumi.com may use cookies, pixels, tags, local storage, and similar technologies to:
Enable website functionality
Remember customer preferences
Maintain shopping cart functionality
Understand website usage
Improve website performance
Detect security issues
Measure traffic
Analyze advertising performance
Support marketing and advertising activities
Some cookies may be placed directly by our website, while others are provided by third-party service providers. You may manage cookies through your browser settings or through privacy controls made available on our website. Disabling certain cookies may affect the operation of some website features.
8. Online Advertising Choices
Depending on your location and applicable law, you may have choices regarding certain analytics, advertising, or targeted advertising activities. Available options may include adjusting browser cookie settings, using available cookie preference controls, managing advertising preferences through your device, using our available privacy request mechanisms, or opting out of certain forms of targeted advertising where required by law. Where available, please refer to our privacy preference tools provided on the website.
9. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. We also work with service providers that maintain security measures appropriate to the services they provide. However, no website, internet transmission, payment system, or electronic storage method can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their own account information, devices, and passwords.
10. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected. Retention periods depend on factors such as order fulfillment, customer service requirements, return and refund processing, transaction records, fraud prevention, dispute resolution, accounting requirements, and legal or regulatory obligations. When information is no longer reasonably necessary, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.
11. Your Privacy Rights
Depending on where you live and the laws that apply, you may have certain rights regarding your personal information, which may include the ability to:
Request access to personal information
Request correction of inaccurate information
Request deletion of personal information
Obtain information about how your data is processed
Request a copy of certain personal information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Opt out of certain targeted advertising activities
Opt out of certain sales or sharing of personal information where applicable
Manage marketing communication preferences
Privacy rights vary by jurisdiction and may be subject to legal exceptions. To submit a privacy request, please contact service@homlumi.com. We may need to verify certain information before completing a request in order to protect customer information from unauthorized disclosure.
12. Children's Privacy
Homlumi offers lamps, decorative lights, bedside lamps, lighting fixtures, and related illumination products. Our website, online store, checkout services, and customer service functions are intended for adults and individuals legally able to make purchases. We do not knowingly request or collect personal information directly from children in circumstances prohibited by applicable privacy laws. If a parent or guardian believes that a child has provided personal information to us without appropriate authorization, please contact service@homlumi.com, and we will review the request and take appropriate action where required.
13. International Data Processing
Because we operate an online store and may use service providers located in different countries or regions, personal information may be processed outside the country in which a customer lives. Where required, we take reasonable steps to use appropriate safeguards when information is transferred internationally. The privacy and data protection laws of another jurisdiction may differ from those in your country or region.
14. Third-Party Websites and Services
Our website may contain links to websites, platforms, payment services, or other services operated by third parties. Third-party services operate independently and maintain their own privacy practices. This Privacy Policy does not govern the collection or use of information by third parties on their own websites or services. We recommend reviewing the relevant privacy policy before providing personal information to any third-party service.
15. Marketing Communications
Where permitted, we may send customers service-related or marketing communications. Service communications include order confirmations, shipping notifications, transaction information, customer service responses, and important account or policy notices. Where marketing communications are offered, customers may unsubscribe through the method provided in the communication or by contacting us. Unsubscribing from promotional communications does not necessarily prevent receipt of necessary transactional or service-related messages.
16. Changes to This Privacy Policy
We may revise this Privacy Policy when our services, technologies, business practices, legal requirements, or privacy practices change. When updates are made, the revised version will be published on this page. We encourage customers to review this Privacy Policy periodically to remain informed about our privacy practices.
17. Contact Us
If you have questions regarding this Privacy Policy, how personal information is handled, or a privacy request, please contact us:
Brand: Homlumi
Website: homlumi.com
Legal Entity: Hainan Shuyue International Trade Co., Ltd.
Registered Address: Room 1001, Building 3, Residential Zone, No. 2 Binhai Avenue, Boao Town, Qionghai City, Hainan Province, China
Unified Social Credit Code: 91460000MAEEH69282
Customer Support Email: service@homlumi.com
Homlumi.com is owned and operated by Hainan Shuyue International Trade Co., Ltd., which is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities. We will review privacy-related inquiries and respond in accordance with applicable requirements.