Warranty & Guarantee

Homlumi Warranty and Guarantee Policy

At Homlumi, we care deeply about the quality, condition, and completeness of the lighting products offered through our online store.

This Warranty and Guarantee Policy explains the support that may be available if a product arrives damaged, defective, incorrect, incomplete, or materially different from what was ordered.

Homlumi currently specializes in primary lighting collections:

Lamps

Decorative Lights

Bedside Lamps

Lighting Fixtures

This policy should be read together with our Return and Refund Policy, Shipping Policy, Privacy Policy, and Terms and Conditions.

Our Quality Commitment

We make reasonable efforts to ensure that products sold through Homlumi are accurately described, appropriately packaged, and supplied in suitable condition.

Our product range includes bedside lamps, table lamps, wall sconces, ceiling fixtures, bulbs, switches, mounting accessories, decorative lighting accents, and other illumination products.

Because lighting products may contain different electrical components, finishes, hardware, glass elements, or other individual details, minor manufacturing variations may occasionally occur.

These may include slight differences in color tone, surface finish, texture, component alignment, decorative details, packaging presentation, or minor manufacturing marks.

Minor variations that do not materially affect the intended function or normal use of the product do not necessarily indicate a defect. Product characteristics vary by item; please review the applicable product page for individual specifications.

Damaged, Defective, Incorrect, or Incomplete Products

If your order arrives with an issue such as:

Damage during delivery

Broken or visibly damaged parts

Missing pieces, hardware, or mounting accessories

Incorrect components or an incorrect product

An incorrect quantity

A lighting product that does not function as reasonably described

Damaged packaging that has materially affected the product

A product materially different from what was ordered

Please contact our Customer Support Team as soon as reasonably possible after delivery. To help us review your request, please provide:

Order number

Email address used during checkout

Product name

A brief description of the issue

Clear photos or videos of the affected product

Photos showing damaged or missing parts, where applicable

Photos of the product packaging and outer shipping package

A photo of the shipping label, where applicable

Please keep the affected product, included parts, accessories, hardware, and packaging until our team has completed the review.

Available Resolutions

Once your request has been reviewed and the issue has been confirmed, Homlumi may provide an appropriate resolution depending on the circumstances, which may include:

Replacement of the affected product

Replacement of a missing or damaged part, where available

Reshipment of an incorrect or missing item

Refund to the original payment method

Partial refund where appropriate

Another reasonable remedy required by applicable law

The appropriate resolution depends on the nature of the issue, product condition, availability of replacement components, order circumstances, and applicable consumer protection requirements.

Lamps and Bedside Lamps

Our Lamps collection includes bedside lamps, table lamps, desk illumination, reading lights, and related fixtures. Where applicable, quality-related concerns may include:

Broken or damaged structural parts or shades

Missing hardware, bulbs, or assembly components

Incorrect parts or finishes

Damaged surfaces or components that do not align or function as reasonably described

Before assembly or plugging in, customers should review the included parts and applicable instructions. If you believe an important component is missing or damaged, please contact us before returning the complete product.

Decorative Lights

Our Decorative Lights collection includes ambient lights, accent pieces, string fixtures, and stylistic illumination accents. Quality-related concerns may include:

Significant damage present on delivery

Incorrect size, color, or product supplied

Missing included components or accessories

Material or electrical defects that materially affect normal use

A product materially different from the applicable description

Because decorative textile or glass elements may vary slightly in texture, color tone, or pattern placement, minor variations may not necessarily indicate a defect. Please review the product page and care information before use.

Lighting Fixtures

Our Lighting Fixtures collection includes ceiling fixtures, wall sconces, modern interior fittings, and related illumination hardware. Quality-related concerns may include:

Broken or damaged decorative parts

Cracked or visibly damaged glass or metal components

Missing accessories or mounting parts

Incorrect product or finish

Missing lighting components

A lighting product that does not operate as reasonably described after following setup instructions

Where a product requires assembly, installation, bulbs, power connection, or another preparation step, please review the applicable instructions and electrical specifications before determining that the item is defective.

Missing Parts or Components

Some products sold by Homlumi contain multiple individual parts or accessories, such as mounting hardware, brackets, screws, lamp shades, bulbs, sockets, wiring components, decorative accents, and instruction materials.

If a product arrives with a missing part or component, please contact us and provide your order number, product name, description of the missing component, and helpful photos of the received product and parts. Where possible, we will review whether the issue can be resolved through replacement of the missing component without requiring the entire product to be returned.

What Is Not Generally Covered

Subject to applicable law, this Warranty and Guarantee Policy does not generally cover:

Minor cosmetic or manufacturing variations that do not materially affect normal use

Normal wear resulting from regular use

Damage caused after delivery through misuse or improper handling

Damage caused by incorrect assembly, electrical installation errors, or failing to follow instructions

Missing parts or accessories lost after delivery

Products that have been materially altered or modified

Damage resulting from unsuitable storage or excessive force

Damage caused by accessories or components not specified for the product

Products purchased from unauthorized third-party sellers

Personal preference regarding color, design, texture, size, finish, or appearance where the product is otherwise as described

This section does not affect rights customers may have where a product arrives damaged, defective, incorrect, incomplete, misrepresented, or otherwise protected under applicable law.

Product Use and Care

Products purchased from Homlumi should be used according to the information and instructions supplied with the individual product. Before use, customers should review product instructions, assembly and installation guidelines, included parts, care details, usage information, electrical specifications for lighting products, and applicable safety warnings.

Lighting products should only be used with applicable electrical specifications and compatible components stated for the individual product.

Product Appearance and Individual Use

Product photographs are intended to represent the general appearance of the applicable item. Minor differences may occur due to display settings, lighting, manufacturing variations, material or texture variations, pattern placement, packaging updates, or product improvements.

Homlumi does not guarantee that every product will appear identical under all lighting conditions or on every screen where natural or manufacturing variations are present.

How to Submit a Warranty Request

Contact Us:

Customer Support Email: service@homlumi.com

Include Your Order Information: Provide your order number, checkout email address, and product name.

Describe the Issue: Explain the problem clearly and include supporting photos or videos. For items containing multiple parts, identify the damaged, defective, or missing component when possible.

Wait for Review: Our Customer Support Team will review your information and contact you regarding appropriate next steps. Please do not return any product before receiving return instructions from our team.

Return Shipping

If Homlumi confirms that a product was damaged, defective, incomplete, or incorrectly supplied due to an order or fulfillment issue, we will provide the appropriate resolution and any necessary return instructions. For other return requests, eligibility and return shipping responsibilities are handled according to our Return and Refund Policy. Please do not send products to our registered company address unless our Customer Support Team specifically instructs you to do so.

Refunds

Where a refund is approved, it will generally be issued to the original payment method used for the purchase. Processing and posting times may vary depending on your payment method, bank, card issuer, or financial institution. Please review our Return and Refund Policy for additional information regarding refund eligibility and processing.

No Unauthorized Warranties

Except as expressly stated on homlumi.com or required by applicable law, Homlumi does not provide additional guarantees regarding:

Exact color appearance under every lighting condition

Exact matching of natural patterns, grains, or textures

Compatibility with accessories or components not specified for the product

Suitability for every room, space, or personal preference

A particular decorative or styling result

Performance outside the product's stated intended use

Results arising from improper assembly, installation, placement, or use

Nothing in this policy is intended to exclude or limit consumer rights or remedies that cannot legally be excluded or limited.

Consumer Rights

This Warranty and Guarantee Policy is provided in addition to any rights you may have under applicable consumer protection laws. Where applicable law provides additional rights relating to defective, damaged, incorrect, incomplete, misrepresented, or non-conforming goods, those rights will continue to apply.

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Warranty & Guarantee

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