Shipping Policy
Homlumi Shipping Policy
At Homlumi, we are dedicated to offering clear and reliable information regarding the processing, shipping, and delivery of customer orders. This Shipping Policy applies to purchases of Lamps, Decorative Lights, Bedside Lamps, and Lighting Fixtures made through homlumi.com. Please review this policy carefully before placing your order.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding public holidays.
During order processing, we may verify details, confirm product availability, prepare items, and arrange dispatch with a trusted delivery partner.
Processing times may occasionally be extended due to high order volume, public holidays, inventory verification, or other operational circumstances.
Order processing time is separate from the estimated delivery time. Once an order has been dispatched, tracking information will be sent to the contact details provided at checkout.
2. Shipping Availability
Homlumi ships to destinations supported by our available courier and logistics services.
Shipping availability may depend on your destination country or region, specific delivery address, product dimensions, weight, packaging requirements, and local delivery restrictions.
Customers can confirm delivery availability during checkout. If a destination cannot be serviced, the shipping option may not be displayed.
3. Shipping Methods and Costs
Available shipping methods and applicable charges may vary depending on the delivery destination and the specific lighting products included in your order.
Because our catalog features various lamps, decorative lights, and lighting fixtures, shipping arrangements are tailored according to product size, weight, and packaging needs.
All shipping methods and fees will be clearly displayed during checkout before payment is finalized.
4. Estimated Delivery Time
After an order has been processed and shipped, the estimated delivery time is generally 7–20 business days.
The estimated delivery period begins only after dispatch and does not include the 1–3 business day processing window.
Delivery timelines may vary due to destination regions, carrier schedules, customs clearance, local weather, public holidays, high-volume shopping periods, or remote locations.
All timeframes are estimates and do not constitute guaranteed delivery dates.
5. Shipping Confirmation and Tracking
Once your items are dispatched, shipping confirmation will be sent using the email address provided during checkout.
Where tracking is available, a tracking number or link will be included to help you monitor shipment progress.
Please allow reasonable time for the carrier’s tracking portal to update after issuance. For tracking inquiries, contact our support team at service@homlumi.com
6. Shipping Address Accuracy
Customers are strictly responsible for providing complete, accurate, and deliverable address information during checkout.
Please carefully verify recipient names, street addresses, apartment or building numbers, cities, postal codes, countries, and phone numbers.
Incorrect details may cause delays, failed delivery attempts, or returned parcels. If you spot an error, contact us immediately; while we will try to update it, we cannot guarantee changes once an order enters fulfillment.
7. Multiple Packages
Products from a single order may occasionally be shipped separately due to item availability, package dimensions, warehouse arrangements, or product category differences.
If your order is split into multiple shipments, each package will have separate tracking information and may arrive at different times. Receiving one package does not indicate missing items.
8. Customs, Import Duties, and Taxes
International orders may be subject to customs inspections, import duties, local taxes, brokerage fees, or handling charges imposed by destination authorities.
Unless otherwise noted during checkout, these charges are the sole responsibility of the recipient. Homlumi has no control over customs processing times or local government fees.
9. Delayed Shipments
Although we work efficiently with logistics providers, occasional delays may occur due to carrier disruptions, customs procedures, severe weather, or transportation interruptions.
If your tracking has not updated for an extended period, please reach out to service@homlumi.com with your order number so our team can assist.
10. Lost Packages
If you suspect a shipment is lost, contact our customer support team. We will review tracking records, carrier status, and order information, and coordinate with the delivery provider to investigate the issue.
11. Packages Marked as Delivered
If tracking shows your package was delivered but you cannot find it, please check:
Your mailbox, porch, or designated delivery area
Side or rear entryways
Family members, neighbors, or building reception/mailroom desks
If the package remains missing, contact us with your order number and tracking details.
12. Damaged Packages or Products
Please inspect your delivery immediately upon arrival.
If an item arrives damaged, defective, or incorrect, contact us promptly providing:
Your order number and product name
A clear description of the issue
Photographs of both the product and its original packaging
Please retain all original packaging until our support team has reviewed your request for a replacement or refund.
13. Incorrect or Missing Items
If your shipment contains incorrect items or missing components, contact our customer support team immediately with your order details and photos of the received goods. We will review and provide appropriate assistance.
14. Order Changes and Cancellations
To request an address update, modification, or cancellation, contact us as soon as possible after placing your order.
We will make every effort to accommodate requests before fulfillment begins. Once an order has shipped, it cannot be canceled or modified.
15. Returned or Undeliverable Packages
Shipments may return to sender due to incomplete addresses, failed delivery attempts, recipient refusal, or uncollected parcels.
Additional shipping fees may apply for reshipments required due to customer-provided address errors.
16. Contact Us
For questions regarding shipping, order processing, delivery tracking, or damaged items, please contact:
Customer Support Email: service@homlumi.com
When contacting us about an active order, please include your order number, checkout email, product name, and a brief description of your inquiry.
17. Company Information
Brand: Homlumi
Website: homlumi.com
Legal Entity: Hainan Shuyue International Trade Co., Ltd.
Registered Address: Room 1001, Building 3, Residential Zone, No. 2 Binhai Avenue, Boao Town, Qionghai City, Hainan Province, China
Unified Social Credit Code: 91460000MAEEH69282
Customer Support Email: service@homlumi.com
Homlumi.com is owned and operated by Hainan Shuyue International Trade Co., Ltd., which oversees store operations, customer service, and order coordination for our lighting collections.
Our Shipping Commitment
At Homlumi, we strive to provide transparent delivery estimates, dependable logistics support, and clear communication across all lamp, decorative light, bedside lamp, and lighting fixture purchases. Thank you for shopping with Homlumi.